SIT50422 Diploma of Hospitality Management

Duration

Total duration 104 weeks

 

Qualification Description

This qualification reflects the role of highly skilled senior operators who use a broad range of hospitality skills combined with managerial skills and sound knowledge of industry to coordinate hospitality operations. They operate independently, have responsibility for others and make a range of operational business decisions.

This qualification provides a pathway to work in any hospitality industry sector as a departmental or small business manager. The diversity of employers includes restaurants, hotels, motels, catering operations, clubs, pubs, cafés, and coffee shops. This qualification allows for multiskilling and for acquiring targeted skills in accommodation services, cookery, food and beverage and gaming.

The skills in this qualification must be applied in accordance with Commonwealth and State/Territory legislation, Australian standards and industry codes of practice.

No occupational licensing, certification or specific legislative requirements apply to this qualification at the time of publication.

 

Delivering unit of competency:

This qualification has 28 units of competency, comprising of 11 core & 17 elective units.

Unit Code Unit Title Core/Elective
SITXCCS015 Enhance customer service experiences Core
SITXCCS016 Develop and manage quality customer service practices
SITXCOM010 Manage conflict
SITXFIN009 Manage finances within a budget
SITXFIN010 Prepare and monitor budgets
SITXGLC002 Identify and manage legal risks and comply with law
SITXHRM008 Roster staff
SITXHRM009 Lead and manage people
SITXMGT004 Monitor work operations
SITXMGT005 Establish and conduct business relationships
SITXWHS007 Implement and monitor work health and safety practices
SITXCCS010 Provide visitor information Elective
SIRXOSM004 Analyse performance of social media and online business tools
SITHIND005 Use hygienic practices for hospitality service
SITHIND008 Work effectively in hospitality service
SITEEVT023 Plan in-house events
SITTTVL001 Access and interpret product information
BSBCMM411 Make presentations
BSBINS401 Analyse and present research information
SITXCRI003 Respond to a customer in crisis
SITEEVT020 Source and use information on the events industry
SIRXOSM007 Manage risk to organisational reputation in an online setting
SIRXOSM002 Maintain ethical and professional standards when using social media and online platforms
SITXCCS019 Prepare quotations
SIRXSTR001 Develop an ecommerce strategy
SITXHRM012 Monitor staff performance
SITXCCS012 Provide lost and found services
SITXWHS006 Identify hazards, assess and control safety risks

 

Vocational Outcome

Participants will also be eligible to seek employment working in a small, medium or large enterprise, in a variety of industries, in both the public and private sector. Graduates with no prior work experience should expect to enter the industry in positions such as banquet or function manager, bar manager, café manager, club manager, executive housekeeper, front office manager, motel manager, restaurant manager or unit manager catering operations.

 

Academic Pathway

On completion of this qualification, candidates may choose to undertake the SIT60322 Advanced Diploma of Hospitality Management or other Advanced Diploma qualifications from the BSB Business Services Training Package or any other training package to further enhance their career opportunities in their chosen field.

 

Course Delivery & Assessment Methods

  • This face-to-face teaching component is delivered totally within an AC-based environment and all face-to-face resources can be accessed via AC’s Moodle (Learning Management Systems). AC’s Moodle can be found from the College’s webpage which shows the link (E-learning) to the system or directly accessed by clicking on this (https://elearning.austrasia.edu.au/) link. AC’s mode of training combines theory-based and simulated practical sessions involving small discussion groups, individual and team activities and simulated practical projects.
  • Assessment methodology may include but is not limited to: observation, project/ report, case study, role play, exercises, activities; and written/oral tasks including multiple choice, questions and answer, essays, true/false and presentations.

 

Entry Requirements

  • Students must be over 18 years of age,
  • Academic requirements
    • Students must have completed an overseas equivalent of Year 12 or
    • Mature age students will also be considered without the minimum education requirements but with relevant work experience within chosen area of study and a demonstrated capacity to meet course requirements.
  • Entry requirements will be checked at enrolment in line with the RTO’s student entry requirements policy.
  • English requirement:
    • Students must have either an IELTS score of 5.5 total or above with no band lower than 5.0 or
    • Paper based (PBT) TOEFL score of 550 or above or
    • Internet based (iBT) TOEFL score of 78 or above and must provide documentation to that effect or
    • PTE Academic- 43-50 or
    • Successful completion of a qualification from an Institute where mode of instructions was English and where the course duration was no less than 12 months or
    • Completion of an approved English Language course with equivalent level

 

Timetable

Session # 1 (Weekdays) Monday, Tuesday: 8 am – 4 pm

Wednesday: 8 am-1:15 pm
Session # 2 (Weekend) Thursday, Friday: 8 am – 4 pm

Saturday:  5pm-10:15 pm
Session # 3 (Evening) Monday-Thursday: 5:00 pm – 10:15 pm
Session # 4 (Weekend) Friday: 5 pm – 10:15 pm
Saturday, Sunday: 8 am – 4 pm

 

Intakes Date

 

Year Term 1 Term 2 Term 3 Term 4 Term 5 Term 6 Term 7 Term 8
2024 15/01/24 26/02/24 15/04/24 27/05/24 08/07/24 19/08/24 30/09/24 11/11/24
2025 13/01/25 24/02/25 14/04/25 26/05/25 07/07/25 18/08/25 29/09/25 10/11/25

For admission, please contact us:

Tel: +61 02 80660278

E-mail: admissions@austrasia.edu.au

ABN: 33 616 949 412

RTO: 45303 | CRICOS: 03659K

www.austrasia.edu.au